A. About CommBank PayLater

1. What is CommBank PayLater?

   CommBank PayLater is an unsecured credit facility product from PT Bank Commonwealth (“Bank”) which is given to individual customers in the form of a credit limit to make transactions now and make repayments in the future in the form of 3 month instalments.

   CommBank PayLater will be linked to your savings account and your Commonwealth Bank debit card. To be able to use, you must first apply through the CommBank Mobile application. If your application is approved, you will get a credit limit of Rp. 1 million (one million Rupiah), which can be used to transact in various transaction channels such as through Mobile Payment (with QRIS), and offline shops/merchants (via EDC machines), as well as online (eCommerce) wherever MasterCard payments are accepted.

   CommBank PayLater is not allowed for credit instalment payments, EMoney Top-ups and cannot be withdrawn in cash or transferred.

   After you make a PayLater transaction, you have to make payments in 3 monthly instalments. By completing the repayment of the instalments, the credit limit will return according to the nominal amount of your payment so that you can use it again.
2. What are the features and benefits of CommBank PayLater?

   CommBank PayLater offers you many advantages:

   • Buy Now Pay Later. You can get your favourite items by buying now and paying later in 3 monthly instalments. Pay instalments only once every month, you can fulfil your needs many times.
   • Practical and acceptable anywhere. Make purchases wherever Debit Card is accepted, in offline or online stores (wherever MasterCard is accepted), and through a QRIS scan at stores/merchants that accept payments using the QRIS method
   • Free of interest, administration and provision fees. CommBank PayLater applies the usage fee method which will be charged on a monthly basis with a fixed nominal. If CommBank PayLater is not used, the monthly usage fee will not be charged. No administration fees, provision fees and no transaction fees!
   • One-stop solutions. All CommBank PayLater information can be managed and accessed through one integrated platform via CommBank Mobile.
3. What is the credit limit given by CommBank PayLater?
   You can enjoy a revolving credit limit of IDR1 million (one million Rupiah), the limit will decrease as you use and your paid amount will be returned to your limit so that you can use it again.
4. Can I increase my credit limit?
   For now, CommBank PayLater credit limit cannot be increased
5. Can CommBank PayLater be withdrawn to cash?
   CommBank PayLater credit limit cannot be withdrawn to cash and/or transferred anywhere.
6. Are there any interest or fees for using CommBank PayLater?

   CommBank PayLater will not charge any interest fee, 0%. You only need to pay the facility usage fee of IDR19,000 (Nineteen thousand Rupiah) which will be charged every month along with the instalments. If there is no outstanding balance, no fees will be charged to you

B. Fees

1. Are there any fees charged at the time of application?
   No fees would be charged to prospect Customers at time of CommBank PayLater application
2. How much does it cost to use CommBank PayLater?
   You only need to pay a fee for using the facility of Rp. 19,000, - every month as long as there are instalments.
3. Is there a late payment penalty fee?

   If you have not made a full instalment payment after the due date, you will be charged a late fee of IDR50,000 per month of delay, and will be charged on the following month's bill.

   We will provide you with reminders to pay, by sending a notification via SMS to help remind you 4 days and 1 day before your payment is due. Make sure the funds in your account are available for the amount of the bill at maturity so that full auto-debit payments can be made to prevent late fees

C. Getting started with CommBank PayLater

1. What are the requirements for applying for CommBank PayLater?

   In order to apply, you must:

   • Have a Commonwealth Bank account and have activated the CommBank Mobile application
   • Employee, with minimum gross income of IDR3,500,000,-/month
   • 21-55 years old
   • Indonesian citizen (WNI) have eKTP

   
   Submission for CommBank PayLater is simple and hassle-free, you don't need to prepare additional documents such as an electronic ID card (eKTP) and a Taxpayer Identification Number (NPWP) because your data has been recorded in the Bank's system when opening an account through CommBank Mobile application.
2. How to apply for CommBank PayLater?

   Before applying for CommBank PayLater, make sure you already have a bank account and have activated CommBank Mobile.
   Submissions can be made at any time through the CommBank Mobile application. To apply, you can follow the following process:

   1. Enter the main page of CommBank Mobile
   2. Select the "Apply Now" menu on the CommBank PayLater banner
   3. Follow the instructions and start the application by clicking “Apply”
   4. Fill in your personal data according to the instructions
   5. Agree to the Terms & Conditions and Loan Agreement
   6. Enter the 6-digit CommBank Mobile passcode
   7. The submission is complete and you can wait for the results of the submission decision 1x24 working hours!
3. I want to apply for CommBank PayLater but on the submission page there is information that I have not been able to apply for CommBank PayLater services? What does that mean?
   If you don’t see the CommBank PayLater submission menu option on the main page, then unfortunately you may not yet be eligible to use this service. As of now, only eligible CommBank Mobile customers will be offered CommBank PayLater
4. How long do I have to wait until my application is approved and how is the approval process?

   Your credit analysis process may take up to 1x24 working hours since your application has been successfully made. During the analysis process, the details that you have submitted will be checked and verified.

   If your application is approved, we will notify you via email to your email address registers with the Bank along with detailed credit limit information and the loan agreement.
5. Why was my CommBank PayLater application rejected?

   You must meet the minimum eligibility requirements for submitting CommBank PayLater:

   • Have a Commonwealth Bank account and have activated CommBank Mobile
   • Employees, minimum gross income of IDR3,500,000,-/month
   • 21-55 years old
   • Indonesian citizen (WNI) with eKTP

   If you have met the criteria above, it is possible that your application has been rejected because it has not met the Bank’s credit analysis, with considerations including:

   • Your credit track record profile
   • Detailed information submitted is not in accordance with the Bank’s examination
   • You have previously applied for CommBank PayLater and have been rejected.

D. Activation

1. Will my CommBank PayLater credit limit be activated immediately after the application is approved and can be used?

   After you get the CommBank PayLater facility, you must first activate it to be able to use it. To be able to activate the first time, you can do:

   • Enter the CommBank PayLater Dashboard page
   • Click “Turn on PayLater”
   • Follow the instructions and click “Yes, Turn on PayLater”
   • Enter 6 digit CommBank Mobile passcode
   • Activation is successful. Your CommBank PayLater has been activated and can be used
   • Your CommBank PayLater credit limit will be linked to your savings account linked to your Commonwealth debit card

   After activation, CommBank PayLater will be the primary source of funds (by default) and will be available for use to make purchases by using PTBC’s debit card for online transactions, QR code-based payments (QRIS), or offline debit card purchases.

   You can change the main source of funds back to a savings account by deactivating CommBank PayLater if you wish.

E. Usage

1. How to use CommBank PayLater?

   You can enjoy CommBank PayLater facility to finance all offline or online transactions wherever Mastercard debit card is accepted, also for shopping through the CommBank Mobile application by scanning QRIS at stores/merchants that accept payments using the QRIS method.

   Here's how you can use CommBank PayLater:

   • On the CommBank PayLater Dashboard page, make sure CommBank PayLater is active.
   • For CommBank PayLater usage via debit card in offline stores or online with CommBank PayLater:
     • The payment process will be like a normal payment
     • When via Electronic Data Capture (EDC)
       •  Swipe your MasterCard debit card
       •  Dial 6 digit debit card PIN
       •  The transaction is successful, your payment will be paid using CommBank PayLater credit limit and will need to be repaid back in 3 month instalments
     • If through an online store or e-commerce
       •  On the payment page, select payment by Debit MasterCard
       •  Enter the details of the CommBank debit card according to the instructions i.e. debit card number, expiry date, and CVV
       • Press the “Pay” button
       •  You will be linked to the MasterCard Secure Code page.
       •  Re-check your payment details
       • Enter the OTP code that has been sent via SMS to the mobile number registered with the Bank
       • The transaction is successful, your payment will be paid using CommBank PayLater credit limit and will need to be repaid back in 3 month instalments
   • For CommBank PayLater usage via QRIS:
     • The payment process through CommBank Mobile with QRIS will be like a normal payment
     • Scan the QRIS image in the store with the QRIS logo
     • Enter the nominal amount of payment
     • Double check your payment details. Confirm payment by pressing 'Pay Now'
     • Enter 6-digit CommBank Mobile passcode
     • The transaction is successful, your payment will be paid using CommBank PayLater credit limit and will need to be repaid back in 3 month instalments
2. If at any time I do not want to connect my debit card to CommBank PayLater, how can I turn off this feature?

   Yes, to do this you can easily Toggle Off CommBank PayLater with the following process:

   • Go to the CommBank PayLater Dashboard page in the CommBank Mobile application
   • Press the “Turn off PayLater” button
   • Read the information on the confirmation page, if appropriate then press the "Yes Turn off PayLater" as confirmation
   • On the main page of CommBank Mobile there will be information that says “PayLater is not turned on”

   You can turn on CommBank PayLater again at any time by logging into the CommBank PayLater dashboard and pressing the “Turn on PayLater” button.
3. What is the minimum transaction amount using CommBank PayLater?
   CommBank PayLater can be used without any minimum transaction amount.
4. I can't checkout with CommBank PayLater during a transaction, what happened?

   There are 3 possible reasons why your activated CommBank PayLater is still unable to make payments:

   • There is a system issue in your payment channel i.e. on your CommBank Mobile or Debit card
   • You may miss your CommBank PayLater instalment payment obligations, so your facility is temporarily suspended. Review your due date by logging into the CommBank PayLater Dashboard on CommBank Mobile to check, and make payments immediately for all overdue payments
   • The number of payment checkouts exceeds the available CommBank PayLater limit. Double-check the number of your shopping cart whether it is in accordance with the available limit. To check your limit and usage history, you can view the CommBank PayLater Dashboard in the CommBank Mobile application

   If you need service assistance, you can contact us at Call CommBank 1500030
5. Will I receive a notification every time I make a transaction?
   Yes, every transaction made with CommBank PayLater will be notified via SMS and email registered with the Bank
   
   

F. View credit limit and usage history

1. How to find out the remaining CommBank PayLater limit?
   To view usage history, you can check the CommBank PayLater Dashboard
2. How do I view my CommBank PayLater usage history?
   You can check your usage history on CommBank PayLater Dashboard on the Usage History page

G. Security and Data Privacy

1. Is it safe to use my CommBank PayLater for transaction?

   Every time you want to turn on the CommBank PayLater facility on the CommBank PayLater page, you must enter the CommBank Mobile application using your username and password, and make purchases, for example with QRIS and Bill Payment, you are required to enter a 6 digit CommBank Mobile passcode.

   When using a debit card through an EDC machine, you must enter your debit card PIN. While for transactions with MasterCard debit cards, the security standards are standardized by 3D Secured MasterCard. If you shop at eCommerce using a MasterCard debit card, you must enter a unique OTP code for online transaction verification sent to your mobile number registered with the Bank. This is to ensure every transaction is not made by anyone other than you.

   Make sure you maintain the confidentiality of the CommBank Mobile passcode, debit card PIN and OTP code that you receive to verify your transaction.
2. When applying for a CommBank PayLater loan, is it safe for me to provide my personal data?
   Yes, it's safe. In terms of the use of your privacy data, we openly include it in the Terms and Conditions document for your convenience. The Bank also has a Privacy Policy which you can see on the Bank's website https://www.commbank.co.id/id/Privacy-Policy which explains how we collect, manage and protect your personal information.

H. Repayment

1. When do I have to pay back the CommBank PayLater credit bill instalments?

   Every month after each billing date, you will receive a CommBank PayLater Billing Statement via email. In the CommBank Mobile application, on the CommBank PayLater Dashboard, you can view complete information on CommBank PayLater usage such as credit limits, usage history and billing details. All transactions using CommBank PayLater will be listed on your bill.

   When you have made a transaction, Billing Statement will be billed on the 20th or 5th of each month depending on when your CommBank Paylater facility is approved and when you make the transaction.

   Here are the billing schemes and their due dates for each month:

   • For facilities approved on the 1st -15th and transaction made prior to the 20th of the month
     Billing Statement will be billed on the 20th of the month and must be paid by the due date on the 28th of the month.

   • For facilities approved on the 1st -15th but transaction made after the 20th of the month
     Billing Statement will be billed on the 20th of the next month and must be paid by the due date on the 28th of the next month.

   • For facilities approved on the 16th -31st and transaction made prior to the 5th of the month
   • Billing Statement will be billed on the 5th of the month and must be paid by the due date on the 13th of the month.
   • For facilities approved on the 16th -31st but transaction made after to the 5th of the month
     Billing Statement will be billed on the 5th of the next month and must be paid by the due date on the 13th of the next month.
     
     

   Information on your billing cycle will be available on the CommBank PayLater home page, and Loan Agreement. 
2. How do I find out the billing date and the due date for the CommBank PayLater instalment payment?

   Your billing payment plan will be stated in the Loan Agreement that you have agreed to and sent to your email address. For the billing date and your due date which you must understand is stated in your Billing Statement which we will send via email after the billing date. The instalment payment due date in the following month will always follow the same date, and must be paid on the same date.

   You are required to provide a minimum amount of funds in the amount of your billed month instalment in the Account (Savings Account as stated on Loan Agreement), which will be used for monthly instalment payments, taking into account sufficient time so that the funds can be received by the Bank before the due date for CommBank PayLater auto-debit payment can be successful.

   For info on the Account connected to CommBank Mobile for CommBank PayLater, please refer to the CommBank PayLater approval email.
3. When do I pay my CommBank PayLater bill?

   Your CommBank PayLater monthly instalment payments can only be made with an auto debit facility from your Commonwealth Bank Account (Savings Account as stated on Loan Agreement). On the due date, ensure that sufficient funds are available in accordance with the total instalment bill.
   For payment steps, you can transfer funds to a Commonwealth Bank account as follows:

   • Fund transfer to Commonwealth Bank account can be done through:
     • Commonwealth Bank ATMs,
     • ATMs of other banks,
     • Commonwealth Bank Internet/mobile banking,
     • Internet/mobile banking of other banks.
   • If transfer using Commonwealth Bank ATM:
     • Select the Transfer menu,
     • Enter the Account number as the destination account and
     • Enter the instalment amount as the transferred amount.
   • If the transfer uses another bank's ATM:
     • Select the Transfer to another bank menu,
     • Enter the bank code 950 as the Commonwealth Bank ode followed by the Daily Interest Savings account number as the destination account
     • Enter the instalment amount as the transferred amount.

   Important to note:

   Do not make CommBank PayLater instalment payments other than the method stated above.
4. Would I be able to pay less than the billed amount?

   CommBank PayLater instalment bill payments must be made in full. To avoid auto-debit failure, make sure you provide funds in full according to the amount billed

   It is highly recommended that you pay the instalment bill in full on the due date. Payment on time will prevent late fees, and a record of lateness on the SLIK credit report.
5. Would I be able to pay my bill before it is due?
   No. You can deposit funds in a savings account at any time, but the auto-debit process will only be carried out on the bill payment due date.
6. After paying the instalment bill, would my CommBank PayLater limit be able to be used again?
   Yes, after paying the instalments, your CommBank PayLater credit limit will be able to be used again

I. Late Payment

1. What happens if there is a delay in payment of CommBank PayLater instalments?

   You must pay your bill on the due date to avoid suspension of your CommBank PayLater facility. To make a payment, please provide funds in your savings account which will be processed by auto-debit.

   Failure to make payments on time will result in the suspension of your CommBank PayLater facility and a late fee of IDR50,000 on the following month's billing. To reactivate, you must make a full payment.
2. What happens if a credit collection agency contacted me?
   If you are contacted by a credit collection agency, it is highly recommended that you pay the late instalment payment as soon as possible.
3. What happens if the credit collection agency contacts me even but in fact I have already made the repayment?
   Don't worry, you can show or inform a valid proof of transaction that you have made a payment, and contact Call CommBank 1500030 if you have any questions

J. Transaction Cancellation

1. Would I be able to cancel my CommBank PayLater transaction and convert it to a savings account transaction?

   Yes, you can. For your convenience, transactions using the CommBank PayLater credit limit can be cancelled and converted into regular savings account transactions, as long as the Billing Statement print date has not passed; i.e. the 20th or 5th of each month.

   The request for cancellation of the CommBank PayLater transaction is submitted a maximum of D-1 before the Billing Statement billing date. To do this, you can contact Call CommBank 1500030. We will guide you through the process.
2. If can, how long will it take for my credit limit to be returned?
   Your CommBank PayLater credit limit will be returned to your limit within 2x24 hours. The credit limit will return if the transaction cancellation process has been verified, approved and processed by the Bank.
3. Would there be a fee for cancelling this transaction?
   Cancellation of this transaction is free of charge, you would only be needed to put funds back into your account according to the total nominal of the transaction you wish to cancel.
4. Would I be able to change my main account transaction to CommBank PayLater transaction?
   You would not be able to. You can only change (cancel) the CommBank PayLater transaction to the main Account (Savings Account as stated on Loan Agreement) transaction.

K. Early Termination

1. Would I be able to make an early repayment for the total outstanding amount of CommBank PayLater instead of repayment every month?
   You cannot pay off CommBank PayLater instalments earlier before the payment schedule and billing period as specified in the Loan Agreement and Billing Statement.

L. Closing CommBank PayLater

1. Would I be able to close CommBank PayLater?
   Yes, you can close the CommBank PayLater facility at any time by paying off all outstanding loans first. You will not be charged additional fees (unless determined otherwise by the Bank at a later date by giving you 30 working days notice before it becomes effective).
2. If I can, how do I close?
   You can close CommBank PayLater by calling Call CommBank at 1500030

M. More questions

1. I opened Internet Banking (IBMB) and in my account mutation there was a CommBank PayLater debit. Is this a right CommBank PayLater mutation?
   That's right, CommBank PayLater is linked to your savings account so the amount debited from your account will be repaid with CommBank PayLater on the same day.
2. In my IBMB there are two loan accounts, what does that mean?

   If you are a CommBank PayLater Debtor, two accounts will be opened in your Bank's system: the CommBank PayLater Overdraft account (showing the remaining limit) and the CommBank PayLater loan account (showing the outstanding balance). The loan account together is CommBank PayLater. The transaction records of these accounts will be shown in your Internet/ Mobile Banking (IBMB) and Consolidated Statement.

   Account Name	If limit is used	If limit is not used
   CommBank PayLater - Overdraft	Appears	Appears
   CommBank PayLater - Monthly Loan	Appears	Does not appear

   
   If you want to see the remaining CommBank PayLater loan limit, you can look at CommBank PayLater Dashboard in your CommBank Mobile app.
3. If I would like to see my transactions in the Bank's Consolidated Statement, how would it look like?

   In your Consolidated Statement, two loan accounts and their mutations will be stated. The loan account together is CommBank PayLater.

   For more information, you can contact Call CommBank 1500030, or via email to customercare@commbank.co.id
4. What happens if I have reinstalled CommBank Mobile, and then my CommBank PayLater is not active? While I have applied before and it has been approved.

   Don't worry, this may happen because you have more than one Savings Account at the Bank and the account currently connected to your CommBank Mobile is not the one linked to CommBank PayLater.
   Please uninstall and then reinstall CommBank Mobile using your Savings Account number that was connected when submitting CommBank PayLater.

   If you still have problems, please contact Call CommBank at 1500030 or via email to customercare@commbank.co.id
5. My savings account linked to CommBank PayLater is different from the one linked to my Debit Card. Can I still use CommBank PayLater via my Debit Card?
   Please contact Call CommBank 1500030. We will help connect your Debit Card to your active savings account at CommBank Mobile and CommBank PayLater
6. If I have other questions, where should I contact?

   You can contact at Call CommBank 1500030, or via email to customercare@commbank.co.id